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888-502-1575 | Customer Service
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FAQ

Orders

How do I change or cancel an order?
Call the Customer Service Department at 888-502-1575 (8 a.m. to 5 p.m. CST) or e-mail us through the Contact Us section on the website. If you call and leave a message or respond via e-mail, please reference your order number, your name and the best method to contact you. Note: Once your order has reached a certain point in our processing procedure, we may not be able to change or cancel your order. Please notify Customer Service as soon as possible for changes or cancellations. You can expect a reply within 48 hours during the business week, no matter the resolution.
How do I return an item?
If you are not completely satisfied with your purchase, you may return it for the full purchase price (shipping not included). Customers will be responsible for all shipping costs unless the products(s) received were damaged or incorrect.All returns must be shipped back within 35 days of the invoice date. All returns must include original packaging with tags attached. A copy of the packing slip must be included with the return. Please contact our Customer Service Department with any questions 888-502-1575. All items must be returned to: LUNG FORCE Store / Returns c/o E Group, Inc.110 North Fifth Street, Sixth Floor, Minneapolis, MN 55403. You will be notified via email once your return/exchange has been received and a credit or exchange has been processed. If you're returning an item because it's damaged or incorrect, please contact the customer service team to receive a call tag.

Incentives

How do I choose an incentive as a LUNG FORCE fundraiser?
About 30 days after your event, you’ll receive a LUNG FORCE email sent to your registered fundraising email. This email will contain a special link you can use to choose an incentive. When you click on this link, you’ll register your account, using the details from your fundraising account, and be directed to our incentives catalog.

You may choose one incentive at or below your fundraising level. Also, you’ll have free shipping for your order so feel free to add for-purchase items such as hats, water bottles or jewelry!
There aren't any LUNG FORCE events in my area - how can I participate?
We welcome virtual fundraisers. Choose an event and register as a virtual fundraiser.
Can I buy an incentive?
Thanks for asking! We’ve created this special catalog solely for our LUNG FORCE fundraisers, which means the items aren’t for purchase and can only be earned as you raise funds for LUNG FORCE.